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Terms & Conditions

Some of ACM’s policies have been omitted here to comply with TGA regulations. 

All clients will sign a terms and conditions agreement before receiving treatment at ACM.

1. Informed Consent Policy

ACM ensures you are fully informed. Before treatment, we will discuss benefits, risks, costs, and alternatives, provide an opportunity for questions, and require your signed consent. Please discuss any uncertainties with your clinician beforehand.

2. Booking Fee Policy

A $100 Booking Fee applies to all clients that book by Phone, In clinic or Online.

Redeeming booking Fee

  • If the client booked or received a cosmetic consultation only, the booking fee is used for the cosmetic consultation.
  • If the client booked for Cosmetic consult + treatment, the consultation fee is waived and the booking fee is redeemed against the treatment cost.
  • For No Shows or Late Cancellation / Rescheduling with less than 48hrs notice, the booking fee shall be forfeited.

3. Cancellation Policy

We are an appointment-based business and dedicate our time and resources exclusively to service your needs during your reserved slot. When a client fails to attend, we are unable to offer that time to others, resulting in a financial loss for our business. This policy is necessary to protect our ability to operate and continue providing high-quality service.

  • No-Show Fee: Failure to call us before your scheduled appointment to inform us of your absence will result in an automatic $100 missed appointment fee.
  • Late Cancellation / Rescheduling (Less than 48 Hours): If you cancel or reschedule with less than 48 hours’ notice, a $100 missed appointment fee will be applied.

Fee Waiver Requirement: To potentially avoid the fee for a late cancellation, you must submit a statutory declaration detailing the extenuating circumstances that prevented you from providing the required 48 hours’ notice.

4. Product Top Ups policy (term prohibited by TGA)

ACM does not offer free top-ups or refunds, even if the desired effect is not achieved.

5. Payment Policy

All treatments must be paid in full at the time of service. ACM accepts payment by Visa, Mastercard, EFTPOS, Bank Transfer or Cash.

6. Procedure Fees Policy

It is the client’s responsibility to be aware of the cost before their treatment. Always confirm the cost of the treatment with the treating doctor before you undergo your treatment. This will prevent unexpected surprises at checkout.

7. Realistic Expectations Policy

While ACM aims for optimal results, individual factors like age, skin type, and medical history mean outcomes can vary, and multiple treatments might be needed. Results aren’t guaranteed.

8. Cosmetic Medicine Refund Policy

In line with Australian Consumer Law, ACM does not offer refunds for cosmetic services, including for dissatisfaction, adverse effects, or unmet expectations beyond our control.

9. Follow Up Appointment Policy

Your clinician will advise on necessary follow-up appointments; please attend these for the best outcome. Immediately notify ACM of any post-treatment complications

10. Privacy Policy

We’re committed to protecting your personal data, as detailed in our Privacy Policy on our website. Your information won’t be shared with third parties without your consent, unless legally mandated.

11. Post-Treatment Care Policy

You will be emailed post-treatment care instructions after your treatment. If you did not receive these instructions you should inform ACM immediately. It is most important that you follow these instructions for you to achieve optimal results. Should you experience symptoms after your treatment that you believe to be out of the ordinary, please contact ACM as soon as possible on 0403 690 031 or Dr Targett on 0408 333 136.

12. Complaints and Feedback Policy

Should you have any concerns, please immediately direct any complaints in writing to [email protected] for prompt resolution.

13. Side Effects and Complications Policy

Risks and complications of cosmetic procedures will be fully discussed during your consultation. ACM assumes no responsibility for side effects or long-term implications. Please ask questions and conduct further research as needed.

14. Abusive Behaviour Policy

ACM has a zero-tolerance policy for abusive, disruptive, or inappropriate behaviour. Violation of this policy may result in refused treatment or a ban.

15. Medicare/Private Health Fund Rebates

Please note that cosmetic treatments at ACM are generally not covered by Medicare or private health insurance. Any potential rebates will be discussed during your consultation if applicable.

16. Gift Vouchers/Cards

Gift vouchers are valid for [e.g., 3 years from date of purchase], non-refundable, and cannot be exchanged for cash. Lost or stolen vouchers will not be replaced

17. Suitability for Treatment / Right to Refuse Service

ACM reserves the right to refuse or discontinue treatment if, in the clinician’s professional opinion, the client is deemed unsuitable for the procedure or if continuation poses undue risk

18. Patient Photography Consent

1. Medical Record Photos

We take photographs as part of your confidential medical record to document, plan, and monitor your treatment. These images are for internal clinical use only.

Your Rights:

  • Refuse: You can refuse to have photos taken at any time.
  • View: You can request to see your photos at any time.
  • Withdraw Consent: You can withdraw your consent for future photos by notifying us in writing.

19. Optional Photography Marketing Consent

We would like to share “before and after” photos on our website, social media, and other marketing materials to help other patients.

Key Points:

  • Withdraw Consent: You can withdraw marketing consent in writing at any time. We will stop any new use of your photos, though we cannot recall materials already published.Suitability for Treatment Policy
  • Optional: This is completely optional and your decision will not affect your care in any way.
  • Anonymity: Your identity will be protected unless you give specific written permission to be identified.

20. Client Photography/Video Recording/Sound Recording Policy

Video recording, photography, and sound recording by a client are strictly forbidden when having a private consultation or procedure with the doctor. Those who breach this policy will be subject to legal action.

21. Post Procedure Appearance

Patients should be prepared to look worse immediately after undertaking a cosmetic treatment. This is the nature of many cosmetic treatments; you will look worse before you begin to look better. eg dermal fillers, anti wrinkle injections, cosmetic laser, factor 4, chemical peels, Cosmelan, skin lesion removal etc. We advise that you never have a cosmetic procedure performed immediately before attending an important event.

22. Use of Our Website

A. Informational Purposes Only

The Website Content (including text, graphics, images, and other material) is for informational and educational purposes only. It is not intended to be a substitute for professional medical advice, diagnosis, or treatment.

B. No Guarantee of Accuracy

We strive to provide accurate and up-to-date information, but we cannot guarantee its complete accuracy, reliability, or applicability to your specific situation. The information provided on this Website may not be suitable for every user’s particular circumstances.

C. Not Medical Advice

  • The Website Content does not constitute medical, professional, or healthcare advice. Always seek the advice of your physician or other qualified healthcare provider with any questions you may have regarding a medical condition or treatment.
  • Never disregard professional medical advice or delay in seeking it because of something you have read on this Website.
  • We do not recommend or endorse any specific tests, physicians, products, procedures, opinions, or other information that may be mentioned on the Website.

23. Cosmetic Product Returns Policy

A. Change of Mind Returns (Unopened Only)

You may return cosmetic and beauty products within 30 days of purchase for a refund or exchange only if the product is:

  • Unused and Unopened (i.e., the original safety seal or wrap is intact).
  • Accompanied by a valid Proof of Purchase (receipt or invoice).

We cannot accept returns on any opened, tested, or used product for change-of-mind reasons.

B. Faulty, Damaged, or Incorrect Items (Even if Opened)

If you find that a product is faulty, damaged, or significantly not as described AFTER opening it, you are entitled to a remedy.

In these circumstances, please contact us immediately (within 48 hours of delivery/discovery) with your order number and clear photos/description of the fault.

We will either provide a replacement or a full refund, and we will cover the return shipping cost for the defective item.

This commitment is in addition to your rights under consumer protection laws.

How to Initiate a Return

  1. Contact Us: Email or call for a Return Merchandise Authorization (RMA) number and specific instructions.
  2. Mail the item with the RMA number clearly marked.

Note: For health and safety, refunds or exchanges will not be provided for products claimed to cause an allergic reaction.